Questions, Answered.

Defects in materials and workmanship on the major components, for as long as the original purchaser owns the machine:

• Main drive motor
• Gearbox and drive system
• Structural frame and chassis
• Internal electrical control components (excluding wear items)

To activate coverage, register the equipment within thirty (30) days of the original purchase date.

Registration needs the machine's Unique Equipment Identifier (UEI) — it's on the nameplate, and it's the production date followed by additional characters printed on the plate.

Coverage is tied specifically to that registered UEI. Failing to register within 30 days may result in denial or limitation of coverage, and tampering with or altering the nameplate voids all coverage.

Register your machine here

This Limited Warranty is extended exclusively to the original purchaser and is not transferable under any circumstances. It applies only to the person or legal entity named on the original sales invoice.

Any resale, transfer, lease, assignment, or change of ownership automatically voids all remaining coverage — including extended or lifetime protection plans — unless authorized in writing by Workhorse Grinders.

Proof of original purchase may be required to validate a claim.

Normal wear items

• Tooling, belts, bearings, wheels, seals, brushes, cords, switches, fuses

Also excluded

• Damage from misuse, abuse, neglect, or improper maintenance
• Improper voltage, modification, or unauthorized repairs
• Operation outside intended use
• Cosmetic damage
• Freight, shipping, or transportation costs
• Labor costs, unless approved in writing

Workhorse reserves the right to determine whether a failure is due to a defect or to misuse.

If something breaks, don't sweat it. Three steps:

Remedy

Under the Lifetime Limited Warranty, Workhorse will, at its sole discretion, repair the defective component, provide replacement parts, or replace the unit if deemed necessary. This warranty is limited to parts replacement only unless otherwise approved in writing.

Limitation of liability

This warranty is limited to repair or replacement of defective components only. Workhorse shall not be liable for any indirect, incidental, consequential, or lost-profit damages arising from equipment failure.

Free shipping to both commercial and residential addresses throughout the lower 48. No hidden freight fees, no surprises at checkout.

• Free freight shipping within the continental U.S.
• Delivery to commercial or residential addresses
• Secure crating and professional handling
• Delivery appointment coordination when required

Some residential or specialty deliveries may require lift-gate service or additional access coordination. If that applies, we handle it upfront and keep you in the loop — no last-minute headaches.

Once freight leaves our dock, the inspection at your end matters. Take a few minutes with the crate and equipment before signing the delivery receipt — look for visible damage, crushed corners, punctures, or signs of mishandling.

Visible on arrival

• Note the damage clearly on the delivery receipt before signing
• Take photos of the crate and the machine
• Contact our support team immediately so we can help file a freight claim

Found after uncrating

• Notify us within 48 hours of delivery
• Send clear photos and a description of the issue
• Don't discard the packaging until we've reviewed the claim

If a valid freight issue occurs, we work with you and the carrier to resolve it as fast as possible — replacement parts, repair, or next steps.

Unless the shipment is clearly destroyed or unsafe, don't refuse delivery without contacting us first. Refused shipments cause delays and additional freight charges.

If anything looks off, reach out right away — we've got your back.

Signs it's time

• Noticeable loss of suction
• Reduced airflow even after using the de-asher
• Increased motor strain or higher amp draw
• Visible dust bypass or leakage
• Filter stays heavily loaded after cleaning

Overused filters restrict airflow, cut dust containment efficiency, and strain the vacuum motor. Replacing on schedule keeps suction up and the machine alive longer — and keeps you OSHA-compliant on dust control.

Signs it's time

• Slower grinding speed
• Increased machine vibration
• Uneven scratch pattern
• Excess heat or glazing
• Segment height visibly low or uneven

Running tooling too low kills productivity, damages backing plates, and strains the machine.

Find replacement tooling here

It comes down to three questions: what you're removing, how hard the concrete is, and how aggressive a finish you need. Those pick your pattern, your bond and your grit.

The short version — if you don't know your slab and it looks normal, start with a 4-Bar, Medium bond, 16 or 30 grit. Watch how the tooling cuts and wears, then adjust from there.

Our full walkthrough covers every pattern, bond and grit, plus a cheat sheet for common jobsite situations.

Read Tooling 101(opens in a new tab)

Workhorse Grinders was built for people who actually show up to the jobsite and put machines to work.

We design and build heavy-duty concrete grinders and dust collection systems meant to earn their keep — day after day, slab after slab. No gimmicks. No fragile parts. Just proven equipment built to handle real-world abuse.

Every Workhorse machine is engineered with one goal: keep you grinding and making money. That's why we overbuild where it matters, stock replacement parts in-house, and back our machines with real support from a tech team that knows the equipment inside and out.

Your tools should work as hard as you do. When you invest in Workhorse you're not just buying a machine — you're partnering with a brand that stands behind it for the long haul.

Yes, and it's free. We put our training online so you can work through it before the job instead of figuring it out on someone's garage floor.

What's available

• Epoxy Install Training — surface prep through final coat, including where installs commonly go wrong
• Tooling 101 — how to choose pattern, bond and grit for the slab you're on

Epoxy Install Training(opens in a new tab)  ·  Tooling 101(opens in a new tab)

Real people who know these machines — not a call center reading scripts.

We build this equipment, we run it, and we stand behind it. If something breaks, we don't disappear.

We don't just sell machines — we build dealer partnerships, with reliable equipment, consistent inventory, fast parts access, and real technical support when it matters.

As a Workhorse dealer, you're backed by

• Proven, jobsite-tested equipment
• A dedicated tech team that knows the machines inside and out
• In-stock replacement parts to minimize downtime
• Clear warranty policies with no guesswork
• A manufacturer that actually answers the phone

We protect our brand so you can protect yours — consistent quality, honest communication, and long-term support, not short-term wins. Whether you put Workhorse on your showroom floor or your ecom site, you're not standing alone.

Learn about dealer partnerships